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Are your agents' phones still ringing when they are already on a call?

19th April 2013
Orderly Software have informed us that their Asterisk Queues Tutorial has been updated to include a fix for this problem.

Following reports from several Asterisk users that they're having problems with ringinuse=no not working when Local Channels are used to provide hot-desking support within the Asterisk Queue() function, we have developed a very easy fix for this that is now documented in our popular Asterisk Queues Tutorial.

You don't need to do anything fancy with STATEINTERFACE to get this to work, and it also works with all Asterisk phone types, including SIP and DAHDI channels.

For further details please see:

Asterisk Queues Tutorial

So, if you're struggling with this, perhaps as a result of abandoning the now-deprecated Agent Channel mechanism, you might want to take a look :)

Source: Orderly Software

OrderlyStats SE 10.7a released

26th October 2012
Orderly Software have informed us that version 10.7 of OrderlyStats has been released.

Enhancements include:

  • Wallboard links direct from Control Panel
  • Monitor Hunt Groups as well as Queues.
  • MusicOnHold reporting.
  • Warnings if the caller has been waiting too long, if the agent is paused too long, or if the agent and caller have been talking for too long.
  • New Queue Settings page
  • Logout Code tracking (in addition to Pause Codes)
  • Fully compatible with all known versions of Asterisk, including Elastix and FreePBX
  • Many other changes too


OrderlyStats SE has an easy all-in-one installer and comes with a free 2 week evaluation licence. So, we invite you to take a look at http://www.orderlyq.com/asteriskcallcenterstatistics.html and find out why hundreds of call centres all around the world use OrderlyStats SE to monitor and manage their call centres.

Thank you for your continued support of Asterisk!

Source: Orderly Software

WeQ4U on Dragon's Den

22nd October 2012
Entrepreneur Matt King pitched his revolutionary new system to eliminate annoying call centre queues to BBC's Dragon’s Den on October 21st.

His valuation managed to wind the Dragons up to the point [more...]


Source: Orderly Software

Asterisk PBX 1.8.7.0 Now Available

23rd October 2011
The Asterisk Development Team has just announced the release of Asterisk PBX 1.8.7.0

It is available for download now.

For information regarding support timelines for Asterisk see the Asterisk versions page.

The following are a few of the modifications in 1.8.7.0:

  • A large number of changes to feature.c enhancing call parking,call pickup, built-in transfers etc
  • Added option to sip.conf (storesipcause) to improve performance. This may affect anyone depending on the SIP_CAUSE update.
  • Updated the get_ilbc_source.sh script to work correctly.
  • Numerous issues with parking lots have been fixed.
  • Many other changes too


For a full list of changes in the current release, please see the ChangeLog

Thank you for your continued support of Asterisk!

Source: Asterisk
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